Privacy Policy

Resolution Detective Services Ltd (“we”, “us”, “our”) is the data controller for personal data collected through [website URL] (the “Site”).

• Registered office: [registered address]
• Company number: [company number]
• Contact email: [EMAIL ADDRESS]
• Data Protection Officer (if appointed): [name / email]

Depending on how you use the Site, we may collect:

• Contact details you give us, such as name, email address, phone number and postal address — for example through our confidential enquiry form.
• Enquiry details, including the type of matter, your location or region, and any case background you choose to share with us.
• Transaction details where you engage us, such as billing address and invoice history. We do not store full card details; payments are processed by [payment provider name].
• Technical data, such as IP address, browser type, device information and pages visited, collected automatically via cookies and similar technologies (see section 5).
• Marketing preferences, where you have opted in to hear from us.
• Any other information you choose to send us by email or through a form.

We only use your personal data where the law allows us to:

• To provide and manage our investigation services — legal basis: performance of a contract with you.
• To respond to enquiries and provide client support — legal basis: legitimate interests in running our business efficiently, or contract.
• To send marketing communications — legal basis: consent where required, or legitimate interests where permitted, always with an easy way to opt out.
• To improve the Site and understand how it is used — legal basis: legitimate interests, or consent where required for non-essential cookies.
• To comply with legal and regulatory obligations — legal basis: legal obligation.
• To prevent fraud and keep the Site secure — legal basis: legitimate interests.

We will never sell your personal data to third parties.

We may share your data with:

• Trusted third-party service providers who process data on our behalf — for example hosting providers, email platforms, payment processors and analytics providers — under written contracts that require them to protect your data.
• Professional advisers such as accountants, auditors or solicitors, where necessary.
• Regulators, law enforcement or other authorities where we are legally required to do so.
• A buyer, in the event we sell or transfer part or all of our business.

Current key third-party processors we use include: [list your processors, e.g. hosting provider, email platform, analytics provider].

Our Site uses cookies and similar technologies to make the Site work, remember your preferences and understand how visitors use it. Some cookies are essential to the Site's operation; others, such as analytics or marketing cookies, are only set with your consent, which you can give or withdraw at any time.

For full details of the cookies we use and their purpose, see our [Cookie Policy] — or replace this section with your cookie table if you do not have a separate policy.

Where we transfer personal data outside the UK — for example to a service provider based abroad — we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement, an adequacy decision, or Standard Contractual Clauses with additional UK-specific safeguards.

We only keep personal data for as long as necessary for the purposes it was collected for, or as required by law. For example:

• Enquiry and contact form submissions: [e.g. 12 months]
• Client and case records: [e.g. 6 years, for tax and legal purposes]
• Marketing consent records: until you withdraw consent, plus a reasonable period to evidence compliance.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased in certain circumstances
• Restrict or object to our processing of your data
• Data portability, where technically feasible
• Withdraw consent at any time, where we rely on consent
• Not be subject to solely automated decision-making that has a legal or similarly significant effect on you

To exercise any of these rights, contact us at [EMAIL ADDRESS]. We will respond within one month, as required by law.

If you are unhappy with how we have handled your data, you also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse, including [e.g. encryption, access controls, secure case file handling and staff training — tailor to your actual practice].

Our Site is not directed at children under 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page shows when it was last revised. We encourage you to review it periodically.

If you have any questions about this policy or how we handle your data, please contact:

• Resolution Detective Services Ltd
• [Address]
• [EMAIL ADDRESS]
• [PHONE NUMBER]

See also our Terms.